Your privacy, plainly.

01Who we are

The Troyeville Hotel is the responsible party for the personal information collected through this site. If you have any question about your data, or you want to exercise a right set out below, get in touch:

02What we collect

We only collect what we need to help you. Specifically:

• From our enquiry & booking forms: your name, your email address, your phone number (optional), and the message you send us.
• From the newsletter sign-up: your email address.
• Basic technical information: your browser's user-agent string, kept for security and to help us spot abuse of the forms.

We don't ask for, or want, sensitive personal information through this website.

03Why we collect it

We use your information for two simple purposes, and nothing else:

• To respond to you — so we can reply to your enquiry, confirm a table or function, and follow up on your booking.
• To send the monthly newsletter you chose to receive, if you opted in.

We do not use your details for any other purpose, and we do not make automated decisions about you.

04Who handles it for us

A few trusted operators help us process your information on our instructions. They may only use it to provide their service to us:

• An AI intake assistant that routes incoming messages to the right person at the hotel and sends you an acknowledgement.
• Mailgun, which sends email on our behalf (replies and the newsletter).

We do not sell your information, and we do not share it with anyone for their own marketing.

05How long we keep it

We keep your information only for as long as we genuinely need it:

• Enquiries & bookings: for as long as it takes to handle your request and meet any legal or accounting requirements, then we remove it.
• Newsletter: your email stays on the list until you unsubscribe — every newsletter has a one-click unsubscribe link.

06Your rights under POPIA

POPIA gives you real control over your personal information. You have the right to:

• Access the personal information we hold about you.
• Correct anything that is wrong or out of date.
• Delete your information where we no longer have a reason to keep it.
• Object to how we are using it.
• Withdraw consent at any time — for example, by unsubscribing from the newsletter.

To exercise any of these, email info@thetroyeville.co.za and we'll action it.

07Complaints

If you're not happy with how we've handled your personal information, please tell us first — we'd like the chance to put it right. You also have the right to lodge a complaint about us, under POPIA, with the Information Regulator (South Africa), which is the office that oversees data protection in the country.